Shipping Terms
We ship in recycled boxes WITHOUT COOLING to avoid pollution and high shipping fees associated with insulation and dry-ice. Our bread is packaged in anti-mold protective gas, which keeps it fresh during transit. Bread MUST BE FROZEN UPON RECEIPT for optimal shelf life of up to 9 months. We are not responsible for spoilage caused by failure to freeze bread upon receipt.
Please INSPECT YOUR BREAD upon arrival. In the unlikely event that your product arrives with damage, please send an email with photos to info@breadvillage.com on the day of arrival, and we will work with you towards a solution. We do need photos to file a damage claim with the carrier. Failure to contact us on arrival day will result in denial of claim, as we can no longer ascertain whether the damage occurred during transit or through customer mishandling the product.
Customers are responsible for providing a CORRECT DELIVERY ADDRESS and a safe and easily ACCESSIBLE DELIVERY LOCATION. Bread must be retrieved promptly to avoid damage. We are not responsible for spoiled, lost or stolen packages due to customer's failure to comply with these requirements.
We offer FREE SHIPPING for orders above $79 in the contiguous USA, with some exceptions. Gift cards do not count towards the free shipping threshold. The cart value after discounts is used to determine whether your order passes the free shipping threshold. We use UPS Ground Service.
EXCEPTIONS TO FREE SHIPPING:
- Orders below $79 incur a $9.99 shipping fee
- We do NOT ship to PO Boxes
- We do NOT ship to Hawaii, Alaska or any other overseas US territory
Orders ship in line with the schedule in the table below. Please double-check your shipping estimate with your zip code on the cart page. Cut-off is at 12pm EDT.
| Region | Ships when? (business days) |
Time in Transit? |
| Florida | Mon - Wed | 1-2 days |
| South East | Mon - Wed | 2-3 days |
| North East & Central | Mon - Wed | 3-4 days |
| Pacific & Mountain (incl. ND, SD, NE) | Mon - Wed | 4-5 days |
The times in the table above are estimates and may change. Shipping may be delayed by high volume, holidays, severe weather, or if you live in a remote location. We ship from Pinecrest, FL 33156.
We do NOT GUARANTEE SHIPPING TIMES, because neither do our carriers. The shipping times we state during the check-out process are estimates. Shipping can take longer, e.g. if you live in a rural area, or if there are delays caused by high volume or events outside of our control.
There are NO RETURNS, MODIFICATIONS OR CANCELATIONS once an order has shipped, because we are shipping perishable items that cannot be resold.
We send packages without "recipient signature request" in line with e-commerce standard. That means the carrier is NOT REQUIRED TO HAND THE PACKAGE TO A PERSON. If you would like signature request service on your order, then please send an email to info@breadvillage.com before placing the order. The carriers charge an extra fee for signature request, and we will pass that charge on to you.
If a package is LOST due to reasons outside of the customer's control, then customer must inform us first. Do not submit a claim to UPS. Instead, we will submit the UPS claim and reship the lost package at no charge.